What do I do if I have a water leak at the meter?

You will need to contact our Water and Sewer Customer Service Department as soon as possible at 770-460-4237. Please provide your name, location and phone number. Our after-hours number for emergencies is 770-997-5189.

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1. What do I do if I have a high bill?
2. Who do I call if I have a problem when the water office is closed?
3. Can my water meter be defective?
4. If there is a leak, what is the city of responsible to repair?
5. If I have a leak on my service line can the City locate it for me?
6. Where does my drinking water come from?
7. What can I do if I have a sewer problem?
8. When I flush my toilet, where does it go?
9. Can I make arrangements concerning my bill?
10. Can I fax over my application?
11. Can I make changes to or terminate service if I have a joint account?
12. Can I pay my bill over the phone or online?
13. Can I start service the same day I apply?
14. How do I get water restored after it has been disconnected for non-payment?
15. How long before my water is disconnected for non-payment?
16. How do I apply for utility service?
17. If I pay my bill in person with a credit card, will any fees be associated?
18. Is there a fee involved with starting up new service or transferring service?
19. What are your hours?
20. What do I do if I have a sewer back-up?
21. What do I do if I have a water leak at the meter?
22. What if I did not receive a bill?
23. When I transfer my service, does that automatically terminate my old service?
24. When is my bill due?
25. Where are you located?
26. Where do I go to start sanitation service?
27. Who do I call if I have a missed sanitation/recycle pickup?
28. Who do I call if I need a replacement garbage/recycle bin?
29. Why are there fees associated with paying my bill over the phone?