What can I do if I have a sewer problem?

If you have a problem with a sewer back-up you can call our Finance Billing Office 770-460-4237 Monday through Friday from 8 am until 5 pm and they will radio our Distribution Crew for the quickest response. Call the Water Department 770-460-4660 first in order for us to assess the problem to see if a plumber would have to be called. A sewer jet machine will be used to get the sewer flowing freely again. If the problem is found to be on the service line between the house and the Right-of-Way we will do our very best to unblock the problem but a plumber will have to repair the line if necessary. If the problem were found to be internal then a plumber would have to be called for repairs. If there is a sewer like smell in the area that you live in we will document the complaint on a work order and will be looked into as quickly as possible. Sewer smell complaints are the hardest to detect the source of the problem so we ask for patience for us to locate and correct the problem.

Show All Answers

1. What do I do if I have a high bill?
2. Who do I call if I have a problem when the water office is closed?
3. Can my water meter be defective?
4. If there is a leak, what is the city of responsible to repair?
5. If I have a leak on my service line can the City locate it for me?
6. Where does my drinking water come from?
7. What can I do if I have a sewer problem?
8. When I flush my toilet, where does it go?
9. Can I make arrangements concerning my bill?
10. Can I fax over my application?
11. Can I make changes to or terminate service if I have a joint account?
12. Can I pay my bill over the phone or online?
13. Can I start service the same day I apply?
14. How do I get water restored after it has been disconnected for non-payment?
15. How long before my water is disconnected for non-payment?
16. How do I apply for utility service?
17. If I pay my bill in person with a credit card, will any fees be associated?
18. Is there a fee involved with starting up new service or transferring service?
19. What are your hours?
20. What do I do if I have a sewer back-up?
21. What do I do if I have a water leak at the meter?
22. What if I did not receive a bill?
23. When I transfer my service, does that automatically terminate my old service?
24. When is my bill due?
25. Where are you located?
26. Where do I go to start sanitation service?
27. Who do I call if I have a missed sanitation/recycle pickup?
28. Who do I call if I need a replacement garbage/recycle bin?
29. Why are there fees associated with paying my bill over the phone?