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Building & Inspections Department FAQ

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1. Am I within the city limits?

This department only handles permits needed within the City limits of Fayetteville. If you are in another jurisdiction, you must contact them for their rules and regulations.

2. Build to the plans?

Be sure to follow your approved plans, whether they are drawn by an architect or designer or are standard construction requirements given to you by the city. If you change the plans while building the structure, this will cause problems when the project is inspected. If you do decide to make changes, check with the city's plan review staff or your field inspector.

3. Can I do the work myself or do I have to hire a contractor?

Home owners are allowed to obtain permits on the residence in which they currently reside. However, if an unlicensed contractor asks you to pull a building permit as property owner for a project, you are, in fact, becoming a contractor and may be helping the unlicensed contractor evade state licensing laws. You may be jeopardizing legal protections in the law designed to protect you as a consumer. If a contractor asks you to pull a homeowner's permit in lieu of the contractor obtaining the building permit themselves, we recommend you consult your legal advisor.

4. How long does it take to get a permit?

Permit issuance periods vary. Some projects can be fully permitted over-the-counter, meaning a return trip won't be needed. Some projects, however, require that plans be left for additional review.

5. How many sets of plans do I need?

You will need to submit 3 sets of plans for commercial projects and 2 sets of plans for residential projects.

6. Should you have any other questions?

Should you have any other questions, please call us at 770-719-4062.

7. What about approval or permits?

Other government agencies may need to review and approve your project. The city will inform you of these reviews at the time plans are submitted.

8. What about a contractor?

The city recommends that you deal only with a contractor licensed by the State of Georgia. The Contractors' Licensing Board's telephone number is 478-207-2440.

9. What about inspections?

It is your responsibility to call us for inspections at specific times during construction. You may have your contractor make the call, but it is still your responsibility, as the property owner, to make sure the inspections are made. Inspections are made during certain points in the project, depending on the work that's being performed. For example, decks require inspections of the footing, framing/attachment to house and when all work is finished.

Remember, the project is not complete for legal purposes until it has passed the final inspection.

10. What about zoning?

Zoning sets up, within a defined area, the types of buildings and what they will be used for. For example, a residential area may be zoned R22, which means that the lots can contain one single-family home and the lots are a minimum of 22,500 square feet.

Zoning is regulated based on maps approved by the City Council. A variance may be obtained in some cases if a property owner wants to build something not allowed in the property's zone.

Some questions and approvals for zoning can be issued over-the-counter by the same staff that reviews your building plans. Others need reviews by specialty zoning or planning staff.

There are also special zones within the city such as planned districts. The city's Zoning Department can answer questions about these areas. To request information, call 770-461-6029 and ask for Zoning Department.

11. What are permits and why do I need one?

Permits are the way the city of Fayetteville regulates construction. This is designed to ensure that all construction in the city is safe. The safety of the occupants of buildings is the primary reason for having construction codes. The City of Fayetteville has adopted several codes, among them the International Building, Mechanical and Plumbing, and National Electrical codes. In addition, there are federal, state and local laws that govern construction, such as those covering energy conservation.

There are several different types of permits, based on the type of construction: structural, plumbing, mechanical and electrical (used for single-family home construction and other small projects). In addition, the complete demolition and relocation of buildings also requires permits.

Obtaining the permit is just the first step in the process. In this step, you may need to create plans to submit to the department, make a plot plan for your property showing the improvements, and show the type of construction you'll be using.

Once plans are approved, you're required to build the project to those plans. If any changes are made to the plans, they must be made with the city's approval.

The second half of the process is the inspection of the work. More about that later.

12. What if I don’t get a permit?

If a permit, when needed, is not obtained before construction, you have violated city codes and regulations; you'll be subject to fines and penalties. You'll be required to obtain permits for the work and it must pass inspection, or you'll have to return the structure or site to its original condition.

Remember, construction codes were created for safety reasons. Work built without a permit can be unsafe, no matter how good it looks.

For more information, call 770-719-4062.

13. What if I have a permit, but never called for an inspection?

Permits expire after 180 days if no inspections have been made. In order for the project to be complete, it must pass final inspection. If a permit expires before final inspection, the project is in violation of city codes. If this is your case, call 770-719-4062. We'll help you to reactivate the permit or apply for another with as little inconvenience as possible. Our interest is in seeing your project complete and safe, including the final inspection.

14. When do I need a construction permit?

A construction permit is needed for all new construction, remodeling and repairs. A plumbing, electrical or mechanical permit maybe needed for any addition or changes to a building's existing system; for example, moving or adding an electrical outlet requires a permit.

To find out if your project needs a permit, call 770-719-4062.

15. When do I need a permit?

A construction permit is not needed for items such as wallpapering, painting or similar finish work. However, reviews may be required from other agencies; be sure to check before proceeding.

For plumbing, mechanical and electrical work, replacement or repair of fixtures (such as changing water faucets or replacing switches) does not normally require a permit. Replacing a water heater or adding a permanently wired light fixture does, however, require a permit.

To determine if your project needs a permit, call 770-719-4062.

16. Where do I get a permit?

Construction permits are issued at the city's Building Department which is located at 95 Johnson Avenue (on the backside of the Fire Department). Call 770-719-4062 for information and appointments. Click here to view office walk-in hours.

17. Who draws up the plans?

Plans for projects such as room additions can usually be drawn up by qualified individuals such as architects or engineers licensed by the State of Georgia.

18. Who should obtain the permit?

Contractors licensed by the State of Georgia or your agent can obtain permits. The home owner can also obtain the permits.

It is the responsibility of the property owner to be sure all necessary permits are obtained prior to the start of the project.

19. Workers' compensation?

If you will be hiring anyone, you may have to purchase Workers' Compensation Insurance, which is available from a variety of agencies. If you won't be hiring anyone, we'll ask you to sign an "Owner-Builder Statement" to this effect. We can't issue you a permit without either insurance or the completed Owner-Builder Statement.

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Elections & Voter Registration

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1. Where do I go to vote?

The City of Fayetteville has 2 voting precincts: the Fayette County Library located 1821 Heritage Parkway for those voters residing south of Highway 54, and the LaFayette Educational Center, located at 205 LaFayette Avenue, Fayetteville for those voters residing North of Highway 54. You may also check the Secretary of State's office My Voter Page for your polling precinct: https://mvp.sos.ga.gov/s/

2. What are the qualifications to run for office?

To be eligible for the office of Mayor or City Council, a person must be at least 21 years of age, must meet the requirements of a qualified elector for members of the General Assembly as prescribed by state law, must be a registered voter in the City of Fayetteville and must be a bona fide resident of the City of Fayetteville for 1 year preceding the time of the holding of the election in which that person is a candidate. No person shall be eligible to serve as a Mayor or City Council member who shall have been convicted of a crime involving moral turpitude unless such person has received a full pardon and has all rights of citizenship restored.

3. Are the Mayor and City Council positions full-time?

No, these are part-time elected positions.

4. How long is the term?

The Mayor and City Council serve 4-year staggered terms.

5. What are the duties of the Mayor?

The Mayor is the Chief Elected Official of the City government, presiding officer of the City Council, and responsible through the City Manager for the efficient and orderly administration of the City’s affairs. He may conduct or authorize inquiries and investigations into the conduct of the City’s affairs and shall have such powers and duties as may be provided by ordinance not inconsistent with the Charter.

6. When can I announce my candidacy for office?

You can announce your candidacy for office at any time. However, in order to run for office, you must submit your application during qualifying, which is held at the Fayetteville City Hall Clerk's Office the third week in August before the election in November

7. When can I collect contributions for my campaign fund?

You may collect contributions at any time; however, you are required to complete a "Declaration of Intention to Accept Campaign Contributions" form (DOI) and submit it to the City Clerk's Office before you accept any contributions.

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Engineering and Transportation FAQs

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1. Where do I report traffic problems and traffic signal problems?

Report all non-emergency traffic problems to Public Services at 770-460-4660 or to the Police Department at 770-461-4441. Report emergencies to 911.

2. Where do I report problems with drainage or flooding?

Report non-emergency drainage and flooding problems to Jermaine Taylor at 770-460-4661 or City Hall at 770-461-6029. Call 911 for emergencies.

3. Who do I contact about street repairs and maintenance?

The primary contact is Jermaine Taylor 770-460-4661. You may also call the City Hall general number at 770-461-6029 to report the problem.

4. Who maintains traffic signals?

The Georgia Department of Transportation owns, maintains, and controls the timing of most traffic signals in Fayetteville. Two traffic signals on Jimmie Mayfield Boulevard and third traffic signal on North Jeff Davis are owned and maintained by the City. Please call the Public Services office at 770-460-4660 if there is a problem.

5. Where do I report street problems?

Report street light problems to the Public Services office at 770-460-4660. We will contact the appropriate power company; Georgia Power or Coweta-Fayette EMC for repairs. The City pays a monthly power and maintenance fee to the power companies for this service.

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Fire

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1. What is the Fire Department's current Insurance Services Office (ISO) Rating?

The Fire Department's current ISO Rating is 3/3X:

• 3 (within 5 miles of fire station and within 1000′ from hydrant)
• 3X (greater than 5 miles, not more than 7 miles from fire station and within 1000′ of hydrant)

ISO’s classification ratings are used by many insurance companies as part of the basis for setting premiums for policies covering personal and commercial property. An improvement in the Public Protection Classification (PPC) often means lower premiums for property owners.

2. Are the fire stations staffed 24 hours a day?

The career employees work 24-hour shifts. However, the crews are not always at the fire stations due to work assignments, training, or emergency calls. Please use a cell phone to dial 911.

3. What is the non-emergency phone number, and when should I call it?

770-461-4548 is the non-emergency phone number that can be used during normal business hours (Monday through Friday, 8 am to 5 pm). This number is used for general requests for information. Occasionally, we will receive phone calls on our non-emergency number for situations that require our assistance, but the caller is reluctant to call 911 and report it as an emergency.

If you encounter a situation that concerns you enough to contact the fire department, please go ahead and call 911 instead of the non-emergency fire department number. This will ensure the proper personnel, apparatus, and equipment are dispatched to your location.

4. How do I schedule a station tour or fire safety class?

We welcome our citizens to drop by the fire station for a visit. We are happy to conduct a tour of the station and apparatus, as well as answer any questions. Scheduling of such visits are not required but recommended.

We do ask that groups desiring to participate in a tour call ahead and schedule this through the Fire Marshal’s office at 770-719-4054. This will ensure that we have personnel available to receive the group and conduct a quality tour.

5. How do I obtain a copy of an incident report?

You may contact the Fire Marshal’s office at 770-461-4548 to request a copy of an incident report. An open records request form will need to be complete. There is a $4 charge for each report.

6. How do I apply for employment?

The City of Fayetteville does not accept employment applications unless a job opening exists. These openings are advertised in the local papers, as well as our website's Job Board page.

To apply for an open position, you must complete and submit an application form. General requirements for entry-level positions give preference to individuals with firefighting experience and State of Georgia emergency medical technician certification.

7. When is the Burn Ban in effect?

Outdoor burning is prohibited statewide between May 1 and September 30.

8. What are the rules for conducting a controlled burn?

Rules for conducting burns are as follows:

• Materials are limited to yard debris. Plastics, rubber, or other similar types of materials may not be burned.
• The burn must be conducted at a safe distance (usually at least 50 feet) from any building and may only be conducted during daylight hours.
• The burn must be attended at all times by a responsible individual with a garden hose readily available for safety.
• The fire department reserves the right to extinguish any fire if determined to present a safety hazard.

Please refer to the Georgia Outdoor Burning Fact & FAQs for additional information and requirements. 

9. What if someone complains about my controlled burn?

Occasionally someone may call and complain about a controlled burn. A fire apparatus will respond to investigate any complaints. We may or may not ask the homeowner to extinguish the fire, depending on the situation we discover.

10. What do I need to do to secure a residential burn permit?

If you live within the City limits, just call the Fire Department at 770-461-4548 and notify us that you intend on burning. We do not issue permits, but request notification to ensure that we are able to review the rules for outdoor controlled burning. We will occasionally deny a request to conduct a controlled burn, based on prevailing weather conditions. Commercial burn permits, for projects such as land clearing, must be obtained through the Fire Marshal’s office.

11. What if I live in Fayette County and need a burn permit?

You may obtain a burn permit from Fayette County by calling 770-305-5468.

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Home - FAQs

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1. How do I pay my city water bill?

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2. How do I get a new trash can lid?

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3. How do I apply for a job with the City?

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4. My trash didn't get picked up, what should I do now?

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5. How do I get a garage sale permit?

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6. How can I see the agenda for an upcoming City Council or Board meeting?

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Municipal Court

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1. Do I have to show up in court or can I just pay my fine?

Most citations can be paid prior to the court date, indicated near the bottom of the citation without having to appear in court. Failure to appear in court or failure to pay a fine before the court date will result in a license suspension and/or a warrant being issued for the violator’s arrest.

Failure to Appear - Effective July 1, 2017, per Georgia Senate Bill 176, the Defendant will have 30 days from missed court date to dispose of citation. If a defendant’s citation is not disposed of within 30 days from missed court date, a bench warrant and/or license suspension will be issued. A contempt fee of $100 will be assessed. 

For information concerning mandatory court appearances or the amount of your fine, call 770-719-4277 during normal business hours Monday through Thursday, 8 am to 5 pm.

2. Where can I pay my traffic citation?

There are a number of ways you can pay your citations:

• Payments by phone: 855-907-3366
• Payments online: Fayetteville Pay Website
• Payments in person:
  Fayetteville Municipal Court
  760 Jimmie Mayfield Boulevard
  Fayetteville, GA 30215

3. What happens if I can't pay my citation before court?

If payment is not received before your court date, you are required to appear in Court on the date shown on the traffic citation.

Failure to Appear - Failing to pay your fine and/or appear in court, will result in a suspension of your license, and/or warrant may be issued. A Failure to Appear fee will also be assessed. 

For information concerning mandatory court appearances or the amount of your fine, call 770-719-4277 during normal business hours Monday through Thursday, 8 am to 5 pm.

4. The officer kept my driver's license when he gave me the citation. How can I get it back?

Your driver’s license, if taken, will not be returned when payment is received by the Clerk’s office.

If you were charged for driving with a suspended license, DUI, or failure to appear, you must contact the Georgia Department of Driver Services at 678-413-8400 in reference to getting your license back.

5. I want to contest my citation. What do I do?

If you would like to have a Jury Trial in the State Court of Fayette County, you may also request your case to be bound over in front of the Judge on your scheduled court date. Also, you may complete a defendant's request for Jury Trial form in person during normal business hours (ID required) prior to your court date.

6. What does my signature on the citation mean? What happens if I refuse to sign?

Your signature on the bottom of the citation is not an admission of guilt. It means that you acknowledge having received a copy of the citation and that you will either pay the fine or appear in court on the date indicated. If you refuse to sign the citation you are subject to being arrested and having to post a bond until your case is heard in court.

7. Does Fayetteville Municipal Court allow an offender to take a defensive driving course for fine reduction/no points or ticket dismissal?

Our court solicitor may take completion of defensive driving into consideration when a defendant has taken a course and brings the certificate to the court. Very seldom is a fine amount reduced or dismissed, however, it is up to the court solicitor based on the facts of each case.

8. Are officers required to show you the radar gun or video when they stop you for speeding?

Under Georgia law, an officer is not required to show the defendant the speed detection device. When dealing with radar speed enforcement specifically, the officer is required by law to ask if you would like for a calibration check of the unit. That check is done by the use of calibrated tuning forks which is used to verify that the counter unit in the device is operating properly.

If requested, the officer is obligated by law to perform that calibration check and inform the defendant of the results. The offender is not entitled to witness this check nor are they entitled to see the radar display. This does not apply to LIDAR (Laser) speed detection devices because the calibration checks for these units cannot be performed roadside.

9. What is the dress code for attending court?

Before your appearance in Court, please review the necessary dress code:

• Casual Attire Accepted
• No Tank Tops, Bare Midriffs, Halter Tops
• No Ripped or Torn Jeans
• No Baggy Pants Below the Waist
• No Hats, Stocking Caps, Shower Caps
• No Clothing with emblems that condone illegal or inappropriate activity
• No Clothing depicting violence, sexual acts, profanity or illegal drugs
• No Sunglasses

Laptops, tablets, cell phones must be in off mode at all times.

10. When is it mandatory to appear in court?

The following offenses require a court appearance:

• DUI
• Suspended License
• Marijuana Possession
• Underage Possession of Alcohol
• Reckless Driving
• Eluding or Fleeing an Officer
• 5 or more speeding citations in the last 5 years
• 35 Miles Per Hour over the Limit
• No Insurance
• Shoplifting
• Interference with Police
• Loitering and Gasoline Driveoffs

Mandatory court appearance is required for all persons under 21 years of age.

11. How should I prepare for my court appearance?

The City Solicitor will be available to discuss your case with you on your trial date prior to your appearance before the judge. You may call the court office at 770-719-4277 to find out the bond amount for your citation. Please allow 72 hours from the time you receive the citation for processing. The office is open Monday through Thursday from 8 am until 5 pm. If you are calling on a scheduled court date, we will return your call the following morning.

If you received a citation that does not require a court appearance you may pay in person, or pay Traffic Tickets online (with a credit card), or by mail. If you would like to pay in person at the court office, payments can be received until 5 pm on the day before your scheduled court date. Please note, there is a service fee for all credit/debit card usage on Fayetteville Pay Ticket and in the office.

12. What other courts are in the area?

Visit our resource directory to find information on other courts in and around Fayetteville.

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Public Service FAQs

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1. Where do I report street light problems?

Report street light problems to Public Services at 770-460-4660. We will contact the appropriate power company; Georgia Power or Coweta-Fayette EMC for repairs. The City pays a monthly power and maintenance fee to the power companies for this service and does not own or maintain the street lights.

2. Who do I contact about a pothole in the street?

For potholes in the road way the city public works will make all repairs, please contact Jermaine Taylor at 770-460-4661 or email.

3. Who do I contact about street repairs and maintenance?

The primary contact is Jermaine Taylor at 770-460-4661 or City Hall at 770-461-6029.

4. Who do I contact about street sign maintenance?

For replacement and repairs of all signs and post inside the city, contact Jermaine Taylor 770-460-4661.

5. Who is responsible for maintenance of driveways?

Property owners are responsible for driveways and driveway culverts, even in the road right-of-way. The City is responsible to maintain the drainage along the road, but allows adjacent property owners to cross the road with their driveways and culverts.

6. Who maintains road shoulders and ditches?

The City Public Works Department maintains shoulders along major roads. Normally, in subdivisions, the homeowner maintains the shoulder.

7. Who is responsible to maintain creeks?

In general, creeks are part of the adjacent property and should be cleared of debris and blockages by the property owners. The City does not own the creeks, but we occasionally have a project that affects a creek, such as a flood control project, and we occasionally perform emergency work in creeks. Please contact Jermaine Taylor, 770-460-4661, if you have a problem with a creek.

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Solid Waste FAQs

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1. When is garbage and recycling picked up?

Garbage and Recycling services are provided through a contract with Waste Industries. Services are picked up based upon the garbage and recycling route maps established by Waste Industries. Please contact City Hall Customer Service at 770-460-4237 to find out your pick up day for these services.

2. Who do I call about missed pick-up?

For fastest response, call Waste Industries directly at 770-474-9273. Call City Hall Customer Service at 770-460-4237 if Waste Industries does not respond promptly.

3. How do I obtain a new garbage cart or recycling bin?

Please call Customer Service at City Hall at 770-460-4237 and we will order these items from Waste Industries. Waste Industries will deliver them to your directly to your home as quickly as possible.

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Stormwater FAQs

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1. How is the stormwater fee calculated?

The basic charge is $4.37 per equivalent residential unit (ERU), which equals 3,800 square feet of impervious surface (rooftops, pavement and similar hard surfaces that water cannot penetrate). Each residential unit pays $4.37 per month. Non-residential property pays $4.37 per ERU. This amount was determined by a formula considering the cost of the stormwater program and the number of ERUs in the City. The fee is only charged to property inside the City Limits.

2. What is the stormwater fee used for?

The stormwater fee is used to pay for capital projects to relieve flooding, for increased inspection of drainage facilities, for increased maintenance of the City's stormwater system, and to meet the state regulatory requirements.

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Water and Sewer FAQs

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1. What do I do if I have a high bill?

The Finance Department 770-460-4237 has an excellent staff of Customer Service Representatives that will be glad to discuss any and all of your concerns with your water bill. The Finance Billing offices are open Monday through Friday from 8 am to 5 pm. If you think that your bill might be incorrect or you think that you might have a leak they will send out the appropriate work orders for our Field Personnel to check.

2. Who do I call if I have a problem when the water office is closed?

The Water Department has an after hours office that is open 24 hours a day seven days a week to assist in getting the right personnel to respond to your concerns. The after hours office number is 770-997-5189.

3. Can my water meter be defective?

A water meter can be defective. A water meter has an internal disc or paddles that move when water passes through them which in turn moves the wheels on the register to record the water that passes through it. When the disc or paddles wear down due to environment or from a defect inside of the meter it will not register correctly. Since we use meters that record only the water that passes through it the defect will actually cause a lower water bill. A water meter will never turn unless water is passed through it to record.

4. If there is a leak, what is the city of responsible to repair?

The Water Department is responsible for the water main, the line that goes to the meter, the meter and meter box. The service line, which starts at the meter and goes to the house, is the customer's responsibility, even if the leak is in the meter box but is on the service line. If you have a leak on the service line you will have to contact a plumber for repairs.

5. If I have a leak on my service line can the City locate it for me?

Service lines are made of different materials ranging from plastic to copper to galvanized. The technology for leak detection on a service line is very expensive and not very effective. Some plumbers do have the resources available to locate leaks in slabs or in basements but the technology has not been proven effective in locating leaks in a yard. The technology requires its placement to be on a concrete surface.

6. Where does my drinking water come from?

The City of Fayetteville obtains water from two different sources. Approximately fifty % of the water is supplied by two deep water wells, and the remaining water supply is provided via the Fayette County Water System.

7. What can I do if I have a sewer problem?

If you have a problem with a sewer back-up you can call our Finance Billing Office 770-460-4237 Monday through Friday from 8 am until 5 pm and they will radio our Distribution Crew for the quickest response. Call the Water Department 770-460-4660 first in order for us to assess the problem to see if a plumber would have to be called. A sewer jet machine will be used to get the sewer flowing freely again. If the problem is found to be on the service line between the house and the Right-of-Way we will do our very best to unblock the problem but a plumber will have to repair the line if necessary. If the problem were found to be internal then a plumber would have to be called for repairs. If there is a sewer like smell in the area that you live in we will document the complaint on a work order and will be looked into as quickly as possible. Sewer smell complaints are the hardest to detect the source of the problem so we ask for patience for us to locate and correct the problem.

8. When I flush my toilet, where does it go?

The City operates and maintains an extensive sanitary sewage collection system with many miles of underground pipes and pump stations. The sewage is transported to our Waste Water Treatment Plant, where all solids are removed. The water is then disinfected and returned to White Water Creek.

9. Can I make arrangements concerning my bill?

No, the total amount of the bill is due on the due date.

10. Can I fax over my application?

Application for New Services or Transfer of Services may be obtained by fax or City Website along with instructions to complete the required process for establishing utilities with the City of Fayetteville.

11. Can I make changes to or terminate service if I have a joint account?

Any account set up as a joint account will require both persons to make any change to or termination of service with the City. In the event that both persons cannot be present, a notarized affidavit must be presented for the absent person.

12. Can I pay my bill over the phone or online?

Yes, you may pay your bill over the phone by calling our office or online. Fees are associated with paying your bill over the phone and online.

13. Can I start service the same day I apply?

• Application for service, required documentation, and applicable payment of fees must be completed a minimum of 3 days prior to establishing service.
• Prior to establishment of any utility service, any and all outstanding balances owed for previous utility services with the City of Fayetteville must be paid. This includes any balances that may have been written off the utilities accounts receivable ledger.
• All service connections will be performed between the hours of 8 am through 4:30 pm, Monday through Friday.

14. How do I get water restored after it has been disconnected for non-payment?

• Once a customer has been cut off for nonpayment, the customer must pay the entire bill in full plus a $50 reconnect fee during regular work hours.
• Payments received must be in the form of cash, money orders, credit cards, or online payments.

15. How long before my water is disconnected for non-payment?

Accounts are subject to disconnect any time after missing payment due date.

16. How do I apply for utility service?

All applicants wishing to apply for water, sewer, sanitation, and stormwater services will need to apply in person at the City of Fayetteville City Hall, 210 Stonewall Avenue West, Fayetteville, GA 30214, Water and Sewer Customer Service Department between the hours of 8 am and 4:30 pm.

The Application for New Service or Transfer Service form must be completed along with the following documents:

• Copy of Property Deed or
• Copy of Fayette County Tax Bill for property or
• Copy of Closing Documents for the purchase of property or
• Copy of Lease/Rental Agreement for property or
• An Affidavit between Owner and Tenant and
• 2 forms of identification

17. If I pay my bill in person with a credit card, will any fees be associated?

Yes, there are fees associated with paying in person with Credit Card. You will need to provide us with your ID. The name on your ID must match that on your credit card.

18. Is there a fee involved with starting up new service or transferring service?

There is a mandatory payment for either a processing fee of $35 (new service) or a transfer fee of $20 required at the time of application.

19. What are your hours?

Our hours of operation are 8 am to 5 pm, Monday through Friday. We are closed on weekends and holidays.

20. What do I do if I have a sewer back-up?

You will need to contact our Water and Sewer Customer Service Department as soon as possible at 770-460-4237. Please provide your name, location and phone number. Our after-hours number for emergencies is 770-997-5189.

21. What do I do if I have a water leak at the meter?

You will need to contact our Water and Sewer Customer Service Department as soon as possible at 770-460-4237. Please provide your name, location and phone number. Our after-hours number for emergencies is 770-997-5189.

22. What if I did not receive a bill?

If you did not receive your bill, you may contact our office at 770-460-4237 for your balance. Not receiving a bill does not eliminate your responsibility to pay.

23. When I transfer my service, does that automatically terminate my old service?

No, you are required to fill out a termination agreement to terminate your old service.

24. When is my bill due?

Your bill is due monthly. Payment is due and payable on or before the due date printed on the bill.

25. Where are you located?

We are located inside the City Hall Building at 210 Stonewall Avenue West, Fayetteville, GA 30214.

26. Where do I go to start sanitation service?

If you live inside the city limits of Fayetteville, you will need to apply in person with the City of Fayetteville Water and Sewer Department at City Hall, 210 Stonewall Avenue West, Fayetteville, GA 30214 between the hours of 8 am and 4:30 pm.

• You will need to bring a copy of your lease/rental agreement or closing/deed documents and 2 forms of ID.
• You will also be required to pay a non-refundable $35 processing fee (new service) or $20 transfer fee at the time of application.

If you live outside the city limits of Fayetteville, you can choose any Sanitation company of your choice.

27. Who do I call if I have a missed sanitation/recycle pickup?

You will need to contact Waste Industries at 770-474-9273.

28. Who do I call if I need a replacement garbage/recycle bin?

You will need to contact the City of Fayetteville Water and Sewer customer service department at 770-460-4237.

29. Why are there fees associated with paying my bill over the phone?

To be in compliance with the Red Flag Rule, when the customer is paying over the phone we have to submit the payment online and the fees are to cover various administrative costs associated with billing and accepting payment.