Boil-Water Advisories

In order to protect the public from a potential health hazard, customers who have experienced water outages and/or low water pressures are advised to use only bottled water or boiled tap water for drinking, cooking, or preparing food. This procedure should take place for at least 24 hours after water service/pressure has been restored.

To properly boil tap water for use, customers should:

  1. Heat water until bubbles come quickly from the bottom of the container;
  2. Continue heating the water for one minute once it begins to boil;
  3. Remove the water from the heat source and allow to cool before use.

During a Boil-Water Advisory, the Centers for Disease Control (CDC) recommends that boiled tap water or bottled water be used for the following:

  1. Drinking
  2. Brushing teeth
  3. Washing food and preparing food and baby formula
  4. Making ice
  5. Drinking water for pets

Other activities such as clothes washing, dish washing and other uses can be done without boiling tap water, if done properly. The complete CDC guidance can be found at this website:

These advisories are in effect until the City Of Fayetteville Water System has completed the appropriate testing to be confident there is no longer a public health concern. Customers will be notified immediately when the Advisory is lifted. Once the Advisory is lifted you should flush all faucets for a minimum of two minutes before using for drinking or food preparation.