Frequently Asked Questions
- What is the Fire Department's current Insurance Services Office (ISO) Rating?
The Fire Department improved from a Class 3 ranking in 2016 to a Class 2 in 2022.
ISO’s classification ratings are used by many insurance companies as part of the basis for setting premiums for policies covering personal and commercial property. An improvement in the Public Protection Classification (PPC) often means lower premiums for property owners.
- Are the fire stations staffed 24 hours a day?
The career employees work 24-hour shifts. However, the crews are not always at the fire stations due to work assignments, training, or emergency calls. Please use a cell phone to dial 911.
- What is the non-emergency phone number, and when should I call it?
770-461-4548 is the non-emergency phone number that can be used during normal business hours (Monday through Friday, 8 am to 5 pm). This number is used for general requests for information. Occasionally, we will receive phone calls on our non-emergency number for situations that require our assistance, but the caller is reluctant to call 911 and report it as an emergency.
If you encounter a situation that concerns you enough to contact the fire department, please go ahead and call 911 instead of the non-emergency fire department number. This will ensure the proper personnel, apparatus, and equipment are dispatched to your location.
- How do I schedule a station tour or fire safety class?
We welcome our citizens to drop by the fire station for a visit. We are happy to conduct a tour of the station and apparatus, as well as answer any questions. Scheduling of such visits are not required but recommended.
We do ask that groups desiring to participate in a tour call ahead and schedule this through the Fire Marshal’s office at 770-719-4054. This will ensure that we have personnel available to receive the group and conduct a quality tour.
- How do I obtain a copy of an incident report?
You may contact the Fire Marshal’s office at 770-461-4548 to request a copy of an incident report. An open records request form will need to be complete. There is a $4 charge for each report.
- How do I apply for employment?
The City of Fayetteville does not accept employment applications unless a job opening exists. These openings are advertised in the local papers, as well as our website's Job Board page.
To apply for an open position, you must complete and submit an application form. General requirements for entry-level positions give preference to individuals with firefighting experience and State of Georgia emergency medical technician certification.
- When is the Burn Ban in effect?
Outdoor burning is prohibited statewide between May 1 and September 30.
- What are the rules for conducting a controlled burn?
Rules for conducting burns are as follows:
- Materials are limited to yard debris. Plastics, rubber, or other similar types of materials may not be burned.
- The burn must be conducted at a safe distance (usually at least 50 feet) from any building and may only be conducted during daylight hours.
- The burn must be attended at all times by a responsible individual with a garden hose readily available for safety.
- The fire department reserves the right to extinguish any fire if determined to present a safety hazard.
Please refer to the Georgia Outdoor Burning Fact & FAQs for additional information and requirements.
- What if someone complains about my controlled burn?
Occasionally someone may call and complain about a controlled burn. A fire apparatus will respond to investigate any complaints. We may or may not ask the homeowner to extinguish the fire, depending on the situation we discover.
- What do I need to do to secure a residential burn permit?
If you live within the City limits, just call the Fire Department at 770-461-4548 and notify us that you intend on burning. We do not issue permits, but request notification to ensure that we are able to review the rules for outdoor controlled burning. We will occasionally deny a request to conduct a controlled burn, based on prevailing weather conditions. Commercial burn permits, for projects such as land clearing, must be obtained through the Fire Marshal’s office.
- What if I live in Fayette County and need a burn permit?
You may obtain a burn permit from Fayette County by calling 770-305-5468.