New Service

If you reside within the City Limits of Fayetteville, you will need to start utility services for the following: water, sewer, sanitation, and/or stormwater. If you are operating a business within the City Limits of Fayetteville and you are responsible for paying for the water, sewer, and/or stormwater services, you will need to also apply for a business license.

Application for service must be applied for in-person or by returning the complete application via email

  • Application for service required documentation, and applicable payment of fees must be completed a minimum of three (3) days prior to establishing service. If the complete application is not received in our office before 12:00 pm on the day of your desired established date, your application will not be processed until the next business day. 
  • Applications will not be processed after 4:30 pm. 
  • A non-refundable processing fee must be paid at the time of application or it will be applied to the first month's bill. 
  • Any outstanding bills must be paid prior to activation of service. 

A Complete Application

  1. Complete the Start Service Application (PDF)
  2. Official picture identification
  3. Signed Lease Agreement (if renting)
  4. Signed Closing Settlement or Warranty Deed (if purchasing)

Billing Policies and Due Date

City of Fayetteville Customer Service Department bills for its services on a monthly basis for the arrears (previous month) usage. The billing date is determined by your location within our service area. Due dates are not adjustable. Routes are the first 2 numbers of your account numbers:

  • Cycle 1: Routes 01 - 04 are due on the 26th of every month
  • Cycle 3: Routes 05 - 08 are due on the 4th of every month
  • Cycle 5: Routes 09 - 12 are due on the 10th of every month
  • Cycle 7: Routes 13 - 16 are due on the 20th of every month
  • Cycle 9: Routes 17 - 18 are due on the 20th of every month