Customer Information

If you reside within the City Limits of Fayetteville, you will need to start utility services for the following: water, sewer, sanitation, and/or stormwater. If you are operating a business within the City Limits of Fayetteville and you are responsible for paying for the water, sewer, and/or stormwater services, you will need to also apply for a business license.

Application for New Service

Apply in-person or return the complete application via email. (See New Service for what is needed for a complete application)

  • Application for service, required documentation, and applicable payment of fees must be completed a minimum of three (3) days prior to establishing service. If the complete application not received in our office before 12:00pm on the day of your desired establish date, your application will not be processed until the next business day.

Termination of Service

If you are moving, it is important that you terminate service with the City. It is your responsibility to terminate service with the City (note: Joint Accounts). If you have moved and have not terminated service with the City, you will be responsible for any water usage and payment at that address. Termination of service must be completed a minimum of three (3) days prior to terminating service. Once you terminate service, your final bill will be mailed out immediately on your termination date and request to pay account balance in full.

There are several different ways to terminate service:

  • Call the office at (770) 460-4237.
  • Access the termination form and return it to us in person or via email.
  • Email your request in writing.

Request for Updated Customer Information

In order for the Utility Billing Office to better serve you, please take a moment to complete this form to update your account information. The Utility Billing Office currently offers paper, text and e-bills. As a courtesy, the Utility Billing Office calls the phone number on file several days prior to service interruption, as a reminder that payment is due. Also, going forward we will use this information to send out notification to residents in areas of any scheduled water outages. You may complete and submit the form here.

Joint Accounts

Any account set up as a joint account will require both persons to make any change to or termination of service with the City. In the event that both persons cannot be present, a notarized affidavit must be present for the absent person.

Ways to Pay and Payment Terms

There are many ways in which you can make payment. Payment Terms: Payments are due on or before the due date provided on the statement. Failure to receive a statement does not excuse your obligation to pay. Late Payment Penalty: Accounts not paid in full by the due date will be assessed a late payment penalty of 10% of the amount past due.


Noteworthy: Sanitation is included with your utilities if you live inside the City limits of Fayetteville. City of Fayetteville contracts with GFL.

Billing Cycle

City of Fayetteville Customer Service Department bills for its services on a monthly basis for the arrears (previous month) usage. The billing date is determined by your location within our service area. Due dates are not adjustable.

Billing Disputes

Customers have the right to dispute charges on the statement. All disputes should be submitted within 30 days of the statement date.

Disconnection Policy

Accounts with a past due balance are subject to disconnection. Service will only be restored after the account is paid in full for all outstanding past due balances, including late penalties and reconnect fees ($50). The account must be paid in cash, money order, or debit/credit to restore service.

Reinstated Service

Any customer requesting services that has a previous bad debt on file with the City of Fayetteville Customer Service Department is required to pay the entire amount due on the previous account before service can be connected.